Our Policies
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LEASH POLICY:
ALL PROPERLY LEASHED & CONTROLLED PETS ARE WELCOME
Premium PetStyling is a FLEXI- LEASH (RETRACTABLE LEASH) FREE FACILITY
We do not allow these leashes within our lobby and salon. These leashes have been proven to not keep pets safe or under control. Loose and uncontrolled pets in the lobby can run into the busy parking lot or come in contact with other clients. NOT ALL PETS IN OUR FACILITY ARE FRIENDLY. Some of our clients may be dog aggressive or have social fear aggression. Loose pets may be a threat to others (people and pets) or can become a target to other pets.
If you enter the salon without a regular 4-6ft leash attached, you will be provided with an approved leash and asked to remove yours immediately. This leash will be added to your service invoice. You can also use our Trade-In service and donate your flexi/retractable leash for a Premium Lead at no cost.
There will be no exceptions to this policy.
*We recommend doing your own research on the dangers of Retractable Leashes.
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TRAINING COLLARS: Training collars such as prong collars and bark collars are not intended for grooming services. We respect which ever training methods and tools you see fit for your pet, however at Premium PetStyling we would like to uphold a positive grooming experience for your pet while in our care. We ask you leave those training tools at home for you to use.
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APPOINTMENT POLICIES:
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Late Appointments, Late Cancellations and No Shows are a serious matter. Our salon schedules spa appointments keeping our bottom line, operation costs and prices in mind. We understand you’re busy with daily tasks so for your convenience, we offer text message and email appointment reminders/confirmations the day before so you will never miss an appointment.
Premium PetStyling is a high end pet grooming and spa facility with professional experienced PetStylists. To ensure our salon can continue to offer the highest quality of services and provide the safest grooming practices, we have had to implement and enforce the following policies:
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Late Appointments:
Our time is precious and important to us, and we respect your time also. In order to ensure the highest quality
of services and safety of the pets in our care it’s very important we stay on schedule. Late appointments can delay our Stylists fully booked schedule and our other equally important clients. Upon a late arrival to your appointment, depending on the amount of time that has gone by, your PetStylist may have to reschedule your pet’s spa visit. If your Stylist can accommodate the requested services, we reserve the right to charge a late fee. Late fees are calculated at $1 per minute after your scheduled appointment time. Per Pet.
If you choose to reschedule or your PetStylist needs to reschedule your late appointment, this appointment will be recorded as and considered a No Showed Appointment (see No Show Policy).
Late Cancellation:
We schedule our clients with the allowed time and requirements to groom your pets safely. We do our best at
offering the best spa appointments to pamper your pet and providing times and days that fit your schedule. Once your pet is booked in we have secured that spot for you only. That means we cannot offer that time or day to another client. Premium PetStyling requires a minimum of 24 hours for any and all cancellations or changes prior to your grooming time. This will allow our Stylists to fill that spot with another client. We reserve the right to hold our clients accountable and charge a late cancellation fee of $35.00 per pet, if less than 24 hours notice is given.
No Shows:
Not showing up for your scheduled appointments greatly affects our bottom line. We are not able to fill these
missed or forgotten appointment spots. We have secured your appointments and ask that our time is respected. We reserve the right to hold our clients accountable for their scheduled appointments, No Show fees are:
WEEKDAYS: $50.00 per pet
SATURDAYS & DECEMBER APPOINTMENTS: $75.00 per pet
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​*PLEASE ENSURE YOU CREATE YOUR OWN REMINDERS FOR YOUR APPOINTMENTS.
Premium PetStyling sends out reminders to the primary number we have on file for you. These reminders are computer generated and outgoing only. To make changes to your appointments you can do so by phone, email or our social media platforms. (min 24 hour notice for all changes).
We are not responsible if you do not receive these reminders. Reminders are a courtesy, not a right.
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Premium PetStyling and our Staff thank you for helping us provide professional and efficient services
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